Recently founded in 2014, Aircall helps businesses connect with callers across 50 countries and integrate seamlessly with countless apps, including – but not limited to – Salesforce. Aircall, is a cloud-based contact center software that offers businesses their very own internal contact center without the cost of an entire operation. View source version on businesswire.Your business might need a sophisticated call center setup but doesn’t have the budget to set one up. As part of the Deloitte Fast 500 list, Aircall achieved centaur status after securing over $100 million in annual recurring revenue earlier in 2022. Aircall has expanded its international footprint and currently has over 800 employees from 40 nationalities spread over 8 offices – New York, Paris, Sydney, Berlin, London, Madrid, Sydney, and Singapore – and was named one of Built In’s Best Places to Work. Through a combination of its powerful software and dedicated people, Aircall helps SMBs drive productivity and turn customer and employee satisfaction into key growth drivers. It is an entirely cloud-based voice solution, easy to use, reliable and integrated with all CRMs and critical business and conversational tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others. I’m proud of what the Aircall team has delivered and the continuation of our role as a trusted partner to SMBs.”Īircall is the phone and communication platform, designed for sales and support teams. The launch of our new AI features is the first step in Aircall's vision-and for many SMBs, it’ll be theirs too. This isn’t AI built to replace-but to empower and to retain the ethics of customer support through human connection. The functionality of our AI features is designed to meet the exact needs of our customers, and drive performance through conversation. At Aircall, we believe this technology should be as accessible for small to medium-sized businesses as it is for larger enterprises. Pierre-Baptiste Béchu, Aircall co-founder and CTPO, adds: “The SaaS industry is being reshaped by AI and the results are improvements in user experience, efficiency, and revenue growth. With this launch, Aircall is entering the space at a time when SMBs are increasingly looking for ways to drive sales performance and unlock business insights-all while maintaining a lean SaaS ecosystem that is good for their teams and their budget. ![]() By adopting AI technology to bring transcription to its product, Aircall is reducing the cost many SMBs face in subscribing to third-party vendors outside of their existing tech suite. ![]() With its new AI features, Aircall is once again establishing itself as a true growth partner to SMBs. ![]() Additionally, given the ongoing issue of high employee turnover some businesses face, AI’s transcription feature allows teams to scale and onboard quickly by easily sharing best-case examples of customer interactions. Aircall’s new features therefore not only optimize the sales performance of teams, but help SMBs maintain high levels of quality assurance across their support teams-drastically reducing the time needed in the process. ![]() The feature processes one minute of audio in nine seconds, and synchronizes with existing CRM setups to quickly browse through deals with a direct link to the recording and transcript. More languages will be made available over time, based on customer demand. Further, they will be able to better monitor team performance, and identify and share coachable moments.Īircall’s AI features mark a new era for how sales and support teams work and will be available for call and voicemail recordings in English and French. With Aircall’s AI features, reps can maintain levels of productivity, customer insight and understanding in their daily work, helping them have meaningful conversations without sacrificing all of their time in what has become an increasingly high-pressure and attrition-heavy environment.Ĭall and voicemail transcriptions will help team leaders gain a better understanding of the end needs of customers – ultimately being able to build assets for training, such as playbooks. But obtaining the required level of business insight through manual call and voicemail transcriptions has long been a drain on the productivity of sales and support teams. According to Salesforce, 66% of customers expect companies to understand their expectations and needs.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |